Mobile CRM Software is software that enables those that work in the field to gain access and input customer data information while away from the office.
This type of software is geared toward outside sales representatives, service staff, and support teams that need to update and access customer information while on the road and at a location.
This CRM Software has all the features as On-premise and Hosted CRM but is able to be used via pda, cell phone or any other web enabled devise. You can process orders, update information, view inventory just as you would if you were at the office.
It is mandatory that your staff be equipped with the lastest technology that can support this type of software use. Your PDAs and cell phones must have capable web browsing and ease of data imput capabilities.
Also you must make sure that your service provider has the freedom and flexibility to surf the net as if you were at the office.
CRM Software that can be accessed by a mobile device is like having a portable office. Having access to information on-demand gives you flexibility to work where you are without constraints.
“I would recommend this program to absolutely anyone because it has definitely created loyalty! There is so much competition in larger cities and when we opened our second location in Burlington, IA we needed to do something to set our bakery apart. I can think off the top of my head at least 15 customers who eat here 4 days a week just because of the card, where as before they would come only once a week. It has really worked well for us and has created a word-of-mouth to where we don’t even have to “sell” it anymore. It has been a win-win for both our business and our customers.”
* Martha Wolf
The Ivy Bake Shoppe & Café